Supply chain relationships in local government in the United Kingdom: an exploratory study

Hdl Handle:
http://hdl.handle.net/10149/58416
Title:
Supply chain relationships in local government in the United Kingdom: an exploratory study
Authors:
Robinson, T. M. (Terry); Jackson, L. (Lesley)
Affiliation:
University of Teesside; Middlesbrough Borough Council.
Citation:
Robinson, T. M. and Jackson, L. (2004) 'Supply chain relationships in local government in the United Kingdom: an exploratory study', Proceedings of the 3rd International Conference in Non Profit Marketing, 2004, University of Beira Interior, Covilha, Portugal, 1 - 2 April. pp.1-11.
Conference:
3rd International Conference in Non Profit Marketing, 2004, University of Beira Interior, Covilha, Portugal, 1 - 2 April.
Issue Date:
2-Apr-2004
URI:
http://hdl.handle.net/10149/58416
Additional Links:
http://www.dge.ubi.pt/investigar/TDiscussao/2004/m032004.htm
Abstract:
Local government in the United Kingdom is undergoing a period of transformational change. The Modernising Local Government white paper “In Touch with the People” (DETR 1998) has instructed local councils to obtain best value in the delivery of local services and this includes re-examining and challenging the use of in-house support services. This paper reports on an exploratory study examining the concept of relationship marketing focusing on the relationship that exists between Middlesborough Council’s laboratory service and its customers and to what extent government regulations have affected and changed attitudes and behaviours towards each other. One of the key aims of the research is to challenge the linear nature of the way in which the stages of a relationship are considered in favour of a circular model of the development of relationships. This examination is set in the context of the “enforced” nature of local authority relationships. Research findings indicate that the nature of the relationship can been seen as cyclical rather than linear and the nature of the relationship in terms of social distance needs to be reevaluated in a context where social distance itself remains a significant factor for local government employees as a mean of avoiding the scrutiny of inter-personal relationships.
Type:
Meetings and Proceedings
Keywords:
relationship marketing; United Kingdom; local government; stages in the relationship; relationship model
Series/Report no.:
Management, Economics and Marketing Working Papers (Working Papers de Gestao, Economia e Marketing); 03
Citation Count:
0 [Web of Science and Scopus, 21/01/2010]

Full metadata record

DC FieldValue Language
dc.contributor.authorRobinson, T. M. (Terry)-
dc.contributor.authorJackson, L. (Lesley)-
dc.date.accessioned2009-04-01T10:51:30Z-
dc.date.available2009-04-01T10:51:30Z-
dc.date.issued2004-04-02-
dc.identifier.urihttp://hdl.handle.net/10149/58416-
dc.description.abstractLocal government in the United Kingdom is undergoing a period of transformational change. The Modernising Local Government white paper “In Touch with the People” (DETR 1998) has instructed local councils to obtain best value in the delivery of local services and this includes re-examining and challenging the use of in-house support services. This paper reports on an exploratory study examining the concept of relationship marketing focusing on the relationship that exists between Middlesborough Council’s laboratory service and its customers and to what extent government regulations have affected and changed attitudes and behaviours towards each other. One of the key aims of the research is to challenge the linear nature of the way in which the stages of a relationship are considered in favour of a circular model of the development of relationships. This examination is set in the context of the “enforced” nature of local authority relationships. Research findings indicate that the nature of the relationship can been seen as cyclical rather than linear and the nature of the relationship in terms of social distance needs to be reevaluated in a context where social distance itself remains a significant factor for local government employees as a mean of avoiding the scrutiny of inter-personal relationships.-
dc.relation.ispartofseriesManagement, Economics and Marketing Working Papers (Working Papers de Gestao, Economia e Marketing)-
dc.relation.ispartofseries03-
dc.relation.urlhttp://www.dge.ubi.pt/investigar/TDiscussao/2004/m032004.htm-
dc.subjectrelationship marketing-
dc.subjectUnited Kingdom-
dc.subjectlocal government-
dc.subjectstages in the relationship-
dc.subjectrelationship model-
dc.titleSupply chain relationships in local government in the United Kingdom: an exploratory study-
dc.typeMeetings and Proceedings-
dc.contributor.departmentUniversity of Teesside; Middlesbrough Borough Council.-
dc.identifier.conference3rd International Conference in Non Profit Marketing, 2004, University of Beira Interior, Covilha, Portugal, 1 - 2 April.-
ref.assessmentRAE 2004-
ref.citationcount0 [Web of Science and Scopus, 21/01/2010]-
or.citation.harvardRobinson, T. M. and Jackson, L. (2004) 'Supply chain relationships in local government in the United Kingdom: an exploratory study', Proceedings of the 3rd International Conference in Non Profit Marketing, 2004, University of Beira Interior, Covilha, Portugal, 1 - 2 April. pp.1-11.-
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