This is the modern world! Working in a social services contact centre

Hdl Handle:
http://hdl.handle.net/10149/91950
Title:
This is the modern world! Working in a social services contact centre
Book Title:
Modernising social work: critical considerations
Authors:
Coleman, N. (Nigel)
Editors:
Harris, J. (John); White, V. (Vicky)
Affiliation:
University of Teesside. School of Health and Social Care.
Citation:
Coleman, N. (2009) 'This is the modern world! Working in a social services contact centre', in Harris, J. and White, V. (eds) Modernising social work: critical considerations. Bristol: The Policy Press, pp.31-50.
Publisher:
The Policy Press
Issue Date:
2009
URI:
http://hdl.handle.net/10149/91950
DOI:
10.1093/bjsw/bcp145
Additional Links:
http://bjsw.oxfordjournals.org/cgi/content/full/40/1/337
Type:
Book Chapter
Language:
en
Keywords:
contact centre; social services; social work; social worker; experiences; ICT; perceptions; stress
ISBN:
9781847420053
Citation Count:
0 [Scopus, 12/02/2010]

Full metadata record

DC FieldValue Language
dc.contributor.authorColeman, N. (Nigel)en
dc.contributor.editorHarris, J. (John)en
dc.contributor.editorWhite, V. (Vicky)en
dc.date.accessioned2010-02-12T11:22:33Z-
dc.date.available2010-02-12T11:22:33Z-
dc.date.issued2009-
dc.identifier.isbn9781847420053-
dc.identifier.doi10.1093/bjsw/bcp145-
dc.identifier.urihttp://hdl.handle.net/10149/91950-
dc.language.isoenen
dc.publisherThe Policy Pressen
dc.relation.urlhttp://bjsw.oxfordjournals.org/cgi/content/full/40/1/337-
dc.subjectcontact centreen
dc.subjectsocial servicesen
dc.subjectsocial worken
dc.subjectsocial workeren
dc.subjectexperiencesen
dc.subjectICTen
dc.subjectperceptionsen
dc.subjectstressen
dc.titleThis is the modern world! Working in a social services contact centreen
dc.typeBook Chapteren
dc.contributor.departmentUniversity of Teesside. School of Health and Social Care.en
dc.title.bookModernising social work: critical considerationsen
ref.citationcount0 [Scopus, 12/02/2010]-
or.citation.harvardColeman, N. (2009) 'This is the modern world! Working in a social services contact centre', in Harris, J. and White, V. (eds) Modernising social work: critical considerations. Bristol: The Policy Press, pp.31-50.-
prism.startingPage31-
prism.endingPage50-
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