Service quality tolerance in creative business service relationships

Hdl Handle:
http://hdl.handle.net/10149/293152
Title:
Service quality tolerance in creative business service relationships
Authors:
Davies, M. (Mark)
Affiliation:
Teesside University. Teesside Business School.
Citation:
Davies, M.A. (2009) 'Service Quality Tolerance in Creative Business Service Relationships', The Service Industries Journal, 29(1), pp.91-110.
Publisher:
Taylor & Francis
Journal:
The Service Industries Journal
Issue Date:
2009
URI:
http://hdl.handle.net/10149/293152
DOI:
10.1080/02642060802134720
Additional Links:
http://www.tandfonline.com/doi/abs/10.1080/02642060802134720
Type:
Article
Language:
en; en_GB
Keywords:
creative business services; procedural and interactional quality; service quality tolerance
ISSN:
0264-2069
EISSN:
1743-9507
Rights:
Subject to restrictions, author can archive post-print (ie final draft post-refereeing). For full details see http://www.sherpa.ac.uk/romeo/ [Accessed 31/05/2013]
Citation Count:
2 [Scopus, 31/05/2013]

Full metadata record

DC FieldValue Language
dc.contributor.authorDavies, M. (Mark)en_GB
dc.date.accessioned2013-05-31T13:26:38Z-
dc.date.available2013-05-31T13:26:38Z-
dc.date.issued2009-
dc.identifier.citationThe Service Industries Journal; 29 (1): 91-110en_GB
dc.identifier.issn0264-2069-
dc.identifier.doi10.1080/02642060802134720-
dc.identifier.urihttp://hdl.handle.net/10149/293152-
dc.language.isoenen
dc.language.isoen_GB-
dc.publisherTaylor & Francisen_GB
dc.relation.urlhttp://www.tandfonline.com/doi/abs/10.1080/02642060802134720en_GB
dc.rightsSubject to restrictions, author can archive post-print (ie final draft post-refereeing). For full details see http://www.sherpa.ac.uk/romeo/ [Accessed 31/05/2013]en_GB
dc.subjectcreative business servicesen_GB
dc.subjectprocedural and interactional qualityen_GB
dc.subjectservice quality toleranceen_GB
dc.titleService quality tolerance in creative business service relationshipsen
dc.typeArticleen
dc.identifier.eissn1743-9507-
dc.contributor.departmentTeesside University. Teesside Business School.en_GB
dc.identifier.journalThe Service Industries Journalen_GB
ref.citationcount2 [Scopus, 31/05/2013]en_GB
or.citation.harvardDavies, M.A. (2009) 'Service Quality Tolerance in Creative Business Service Relationships', The Service Industries Journal, 29(1), pp.91-110.-
prism.startingPage91-
prism.endingPage110-
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