Five psychometric scales for online measurement of the quality of human-computer interaction in web sites

Hdl Handle:
http://hdl.handle.net/10149/97666
Title:
Five psychometric scales for online measurement of the quality of human-computer interaction in web sites
Authors:
van Schaik, P. (Paul) ( 0000-0001-5322-6554 ) ; Ling, J. (Jonathan)
Affiliation:
University of Teesside. School of Social Sciences and Law. Psychology Section.
Citation:
van Schaik, P. and Ling, J. (2005) 'Five psychometric scales for online measurement of the quality of human-computer interaction in web sites', International Journal of Human-Computer Interaction, 18(3), pp.309-322.
Publisher:
Taylor and Francis
Journal:
International Journal of Human-Computer Interaction
Issue Date:
2005
URI:
http://hdl.handle.net/10149/97666
DOI:
10.1207/s15327590ijhc1803_4
Abstract:
The use of a comprehensive set of psychometric instruments for measuring the quality of interaction in Web sites is proposed. Five existing scales for Web site evaluation, each measuring a key construct in human-computer interaction, were used together. The set of 5 scales demonstrated good distinguishability of factor structure, and all scales possessed adequate reliability. Evidence for validity of the scales was obtained, but additional work is necessary to establish the conditions under which these properties are best demonstrated. Aesthetic quality emerged as a separate scale that moderately correlated with other scales and level of task performance, highlighting the importance of aesthetics in interaction with Web pages. The results suggest the 5 scales can be used to measure the quality of interaction in Web sites for both monitoring and continual improvement of these sites.
Type:
Article
Language:
en
Keywords:
human-computer interaction; human engineering; world wide web; web sites; psychometrics
ISSN:
1044-7318
Rights:
Subject to restrictions, author can archive post-print (ie final draft post-refereeing). For full details see http://www.sherpa.ac.uk/romeo/ [Accessed 29/04/2010]
Citation Count:
9 [Scopus, 29/04/2010]

Full metadata record

DC FieldValue Language
dc.contributor.authorvan Schaik, P. (Paul)en
dc.contributor.authorLing, J. (Jonathan)en
dc.date.accessioned2010-04-29T13:20:18Z-
dc.date.available2010-04-29T13:20:18Z-
dc.date.issued2005-
dc.identifier.citationInternational Journal of Human-Computer Interaction; 18(3):309-322en
dc.identifier.issn1044-7318-
dc.identifier.doi10.1207/s15327590ijhc1803_4-
dc.identifier.urihttp://hdl.handle.net/10149/97666-
dc.description.abstractThe use of a comprehensive set of psychometric instruments for measuring the quality of interaction in Web sites is proposed. Five existing scales for Web site evaluation, each measuring a key construct in human-computer interaction, were used together. The set of 5 scales demonstrated good distinguishability of factor structure, and all scales possessed adequate reliability. Evidence for validity of the scales was obtained, but additional work is necessary to establish the conditions under which these properties are best demonstrated. Aesthetic quality emerged as a separate scale that moderately correlated with other scales and level of task performance, highlighting the importance of aesthetics in interaction with Web pages. The results suggest the 5 scales can be used to measure the quality of interaction in Web sites for both monitoring and continual improvement of these sites.en
dc.language.isoenen
dc.publisherTaylor and Francisen
dc.rightsSubject to restrictions, author can archive post-print (ie final draft post-refereeing). For full details see http://www.sherpa.ac.uk/romeo/ [Accessed 29/04/2010]en
dc.subjecthuman-computer interactionen
dc.subjecthuman engineeringen
dc.subjectworld wide weben
dc.subjectweb sitesen
dc.subjectpsychometricsen
dc.titleFive psychometric scales for online measurement of the quality of human-computer interaction in web sitesen
dc.typeArticleen
dc.contributor.departmentUniversity of Teesside. School of Social Sciences and Law. Psychology Section.en
dc.identifier.journalInternational Journal of Human-Computer Interactionen
ref.citationcount9 [Scopus, 29/04/2010]en
or.citation.harvardvan Schaik, P. and Ling, J. (2005) 'Five psychometric scales for online measurement of the quality of human-computer interaction in web sites', International Journal of Human-Computer Interaction, 18(3), pp.309-322.-
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